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An unusually happy post about Safaricom

These holidays in my shags (Malindi), I decided that I was going to get a more significant internet connection that the modem. I enjoy a strong fibre connection at my Nairobi home and workplace so why in 2016, should I not enjoy the same in shags? The most efficient choice after reviewing the players was Safaricom. They have a WiMax connection that seemed like the best choice – Kshs. 10,000 for a 1MBPS connection – pricier than I am used to in this day and age, but not bad. It took a few days to get me up and running and I have made some observations that would be worth making:

Because of this, I have made a commitment for 2017 for Malindi – I am going to get an informal Code School working here (Remember the Tech2Shags idea – the one about getting innovation out of Nairobi? Maybe the time has come).

I will find a way to teach/mentor young people who have an interest how to code and how they could make some business sense of Malindi. And the ones that do well, I will use the companies and organisations in which I have influence to support. If by this time in 2017 I will have 10 young people being serious coders – experts in PHP5, guys who can thoroughly manipulate WordPress and a mobile developers, I will be happy. If only one of them starts some kind of online business, then I will consider myself successful.  If I see a YouTube channel grow here by December next? Joy. And I will encourage them to Pay it Forward. Safaricom is currently starting to roll out the fibre in the bigger buildings in the Malindi CBD but I understand they are fast stretching out to serve homes as well. Are you a master coder or techie or something and would you like to be involved? Comment and lets start talking.

This experience has had me experience Safaricom in a really positive light especially with them doing their core business. They have made these holidays pretty happy. This experience reminds me that great customer service is not when everything works out without a hitch, its keeping the customer comfortable and in-the-know all through.

More to come as we continue.


FEATURED IMAGE FROM EMMANUEL THUO’s BEHANCE PAGE – https://www.behance.net/gallery/32136681/SAFARICOM-CAPTURE-KENYA-2016. CREDITS: PRO PHOTOGAPHER: Osborne Macharia PRODUCER: Fortune Ngoiri BLOGGER / WRITER: Magunga Williams DRIVER: Muiruri https://www.behance.net/gallery/32136681/SAFARICOM-CAPTURE-KENYA-2016

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