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Michael Joseph Leaves Safaricom after 23 years

Kenyans have much to thank him for Michael Joseph, the legendary corporate leader who led Safaricom to be the most successful company in East Africa, has left Safaricom's board. I first met Michael Joseph in 2010 when I was running the Elimisha US initiative, which was ...

An unusually happy post about Safaricom

These holidays in my shags (Malindi), I decided that I was going to get a more significant internet connection that the modem. I enjoy a strong fibre connection at my Nairobi home and workplace so why in 2016, should I not enjoy the same in ...

An unusually happy post about Safaricom

These holidays in my shags (Malindi), I decided that I was going to get a more significant internet connection that the modem. I enjoy a strong fibre connection at my Nairobi home and workplace so why in 2016, should I not enjoy the same in ...

Winning Customer care speaks your language

This is a twitter exchange between a concerned customer and Safaricom's customer care - in Sheng, a Kenyan mixture of English and Swahili. The Safaricom customer care rep had an option to respond in formal language as most customer care professionals would, but he or ...

Safaricom Innovation Board kicked off – and then disbanded.

See update at the bottom. Yesterday, was an eventful day at Safaricom. It was the day when the Safaricom Academy was launched - a partnership between Strathmore University and Safaricom. In the event, the character of the new Safaricom CEO was illustrated clearly by how he began ...