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An unusually happy post about Safaricom

These holidays in my shags (Malindi), I decided that I was going to get a more significant internet connection that the modem. I enjoy a strong fibre connection at my Nairobi home and workplace so why in 2016, should I not enjoy the same in ...

An unusually happy post about Safaricom

These holidays in my shags (Malindi), I decided that I was going to get a more significant internet connection that the modem. I enjoy a strong fibre connection at my Nairobi home and workplace so why in 2016, should I not enjoy the same in ...

Winning Customer care speaks your language

This is a twitter exchange between a concerned customer and Safaricom's customer care - in Sheng, a Kenyan mixture of English and Swahili. The Safaricom customer care rep had an option to respond in formal language as most customer care professionals would, but he or ...