Winning Customer care speaks your language

This is a twitter exchange between a concerned customer and Safaricom’s customer care – in Sheng, a Kenyan mixture of English and Swahili. The Safaricom customer care rep had an option to respond in formal language as most customer care professionals would, but he or she chose to respond in the customer’s language. This is …

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New VAT Law bring savings into my home!

The VAT Act became law in Kenya and was implemented in the past two weeks. With it, came an increase in a number of daily necessities that have seen major changes in my house. These commodities include Milk and Newspapers (among several others) I have not bought a newspaper in the last approximately 2 weeks …

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