business - Al Kags — Strategist, Social Entrepreneur, Writer

April 1, 2021

Beyond the top 1% of Kenyans and the employed, there are Kenyans who don’t exist.

A couple of weeks ago, there was an article in the Business Daily that has costed me many nights of sleep and much consternation. That report has been a major distraction in my mind these past couple of weeks that I almost have been ...

July 3, 2020

It’s time we gave up our privilege

As the coronavirus matches on throughout the world, yet unchecked by a viable and available vaccine, Kenyans who previously were aggressively pursuing their dreams and aspirations are now on their knees, desperate for help. These people are not lazy. They have worked hard throughout their careers ...

April 10, 2019

The bespoke business: why they should succeed

bespoke/bɪˈspəʊk/ . adjectiveBRITISH adjective: bespokemade for a particular customer or user. "a bespoke suit" Let me tell you something about me. I am a decidedly big bespoke customer. I like all of my services to be tailor-made to me. I will not for example go to ...

November 4, 2015

#OdeToYouth – Lesson 3: (Guest blogger) – No success without Sacrifice.

My friend, who writes the #PassionatelyKenyan blog is also an ex-youth like me - she is my age. She is a C-level executive for a large government organisation and I can tell you for sure, she has come a looong way. Here's her unedited story. I am at ...

May 25, 2014

Winning Customer care speaks your language

This is a twitter exchange between a concerned customer and Safaricom's customer care - in Sheng, a Kenyan mixture of English and Swahili. The Safaricom customer care rep had an option to respond in formal language as most customer care professionals would, but he or ...

September 15, 2013

New VAT Law bring savings into my home!

The VAT Act became law in Kenya and was implemented in the past two weeks. With it, came an increase in a number of daily necessities that have seen major changes in my house. These commodities include Milk and Newspapers (among several others) I have not ...

May 7, 2013

Let’s Get Serious With Posta Kenya

Remember when? For better or worse, we have a new government and almost certainly, we shall see new leadership for many of the parastatals. One hopes that in the new administration, the new leaders will feel like they have something to prove. One specific area ...

January 13, 2012

Shocking revelation of Google Scalping Mocality!

I am saddened that my first post of 2012 is a dismayed one, but I am so surprised and dismayed that I must post this. Stephan Magdalinski, the CEO of Mocality has posted a very serious charge that Google has been scraping its database, baiting and ...

January 28, 2011

3 reasons why Customer is King. Always.

(Republished from the Evolution Africa blog. Evolution Africa is a consultancy formed by a passionate, committed and talented group of highly successful professionals whose focus is on introducing global best practice across Africa.) There’s a reason why the common saying the ...

December 6, 2010

The Business of Philanthropy

Regardless of each person's views on the subject of helping less fortunate people do better, it has been found to be as sensitive a subject as how babies look. The fact is, not every new born is found to be as beautiful and deserving of ...

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