© 2026 Copyright Al Kags.
All rights reserved.

Archive

Winning Customer care speaks your language

This is a twitter exchange between a concerned customer and Safaricom's customer care - in Sheng, a Kenyan mixture of English and Swahili. The Safaricom customer care rep had an option to respond in formal language as most customer care professionals would, but he or ...

Living Memories: a story from Lokitaung, Kenya

Today, I want to share with you one story. From Lokitaung. There used to be a prison there during the colonial era. After independence it has had little relevance in people's lives. A few years ago, I happened to be there, and I met an ...

Me. Refreshed. Again.

  Every so often, I can't help myself - I feel the need to change the look of this site. I suppose it happens often when I am in the midst of a new change in my life - when something big happens. Well, something has.